This privacy policy applies to purchases and enquiries made through heng-an-cycle.com, operated by HENG AN CYCLE SDN BHD (202601031025 (1693120-X)) for bicycle and sport equipment products.
We collect only the information needed to process orders, arrange delivery, respond to enquiries, manage customer accounts, and improve our service.
Customer information may include name, billing and delivery details, email address, phone number, payment confirmation details, order history, and website usage information.
We do not sell customer personal information. Information is shared only with service providers such as payment processors, delivery partners, hosting providers, and professional advisers when needed to operate the store or comply with legal duties.
Customers may contact us to request access, correction, or deletion of personal information, subject to records that must be retained for legal, tax, or business purposes.
For assistance, contact HENG AN CYCLE SDN BHD at heng-an-cycle@outlook.com, or write to NO 57-B JALAN RENGIT 29 RENGIT 83100 BATU PAHAT JOHOR. Please include your order number where applicable.