Orders are processed after payment confirmation and stock availability checks. Processing time may vary during peak periods, public holidays, or when an item requires additional packing due to its size or weight.
Delivery charges and available shipping methods may depend on product size, weight, delivery location, and courier availability. Larger bicycle or sport equipment items may require special handling.
Customers are responsible for providing complete and accurate delivery details. Delays caused by incorrect addresses, unavailable recipients, courier disruptions, or events outside our control are not within our responsibility.
Risk of loss or damage passes according to the courier handover process, but we will assist customers with reasonable courier claim support where delivery issues are reported promptly.
For assistance, contact HENG AN CYCLE SDN BHD at heng-an-cycle@outlook.com, or write to NO 57-B JALAN RENGIT 29 RENGIT 83100 BATU PAHAT JOHOR. Please include your order number where applicable.